SWAY Hair Care Reviews

I ended up ordering the wrong shade the first time and had to exchange it. I was expecting the process to be more stressful, and I do wish the instructions had been a little clearer from the start so I knew what to expect.

That said, their team got back to me quickly and walked me through what to do. The exchange was simple, my new set arrived without any hassle, and the color matched much better. Overall, I’m happy with how they handled it

I’ve been wearing it for a few weeks now and it’s been good. When I brush it, there’s hardly any shedding, and it doesn’t really tangle even after I’m out all day doing whatever. I was a little nervous at first because of that other thing, but so far it’s been totally fine. I’m really happy with it...

I was expecting to wait a bit longer, but my order showed up quickly, which was a nice surprise. The tracking was easy to check too, so I wasn’t sitting there wondering where it was or anything. It just kind of moved along smoothly and arrived with no problems. Super happy with how fast and hassle-free the whole delivery was

I wasn’t too sure at first, but the hair turned out really nice. It’s soft, like really soft, and it held up better than I expected. For the price, I feel like it was definitely worth it, especially compared to some hair I’ve paid more for and didn’t like as much

I bought hair from swayhairextensions.com and I’ve been really happy with it so far. Right out of the package it felt soft and full, and there wasn’t any strange smell, which I always appreciate. It also blended with my natural hair way better than I expected.

I’ve washed it a few times now, and it still looks good without getting dry or super tangled. The shedding has been minimal too, which is a big plus for me. Based on my experience, the quality is definitely worth the money, and I’d order again.

I was kinda nervous ordering online... but wow!! The color matched my hair perfectly!!! I’m really, really happy with it!!

I threw these on when I was already running late and ended up wearing them all day. They were really comfortable, didn’t pull, and never felt heavy at all.

I’ve had my Sway extensions for a few months now they’re still doing really well. I wash them and style them often, so I kind of expected them to start feeling dry or tangled by now, but they haven’t. Compared to other ones I’ve tried, these have definitely lasted longer. I don’t know if it’s the quality or maybe just how they’re made, but..

I had a quick question about my order and their support got back to me faster than I expected. The person was friendly and basically said, “No worries, we’ll take care of it,” and then they did without turning it into a hassle. Really easy experience overall, and I’d definitely order from them again.

I got my extensions from Sway Hair Extensions and I’m really impressed . They looked way fuller than I thought they would , and the thickness runs nicely from the top all the way to the ends . They don’t have that thin , stringy look I’ve had with other extensions before . They gave my hair so much volume but still feel light and easy to wear . Really happy with them

My first impression was that it looked good, especially when my hair was straight or curled. I just had a feeling it wouldn’t really keep waves in place for long, and that ended up being true for me. It’s fine for basic styles, but I wouldn’t say it wowed me

The hair feels really nice and soft straight out of the bag. I had a quick question before using it and support basically said it should be ready to go as is, which was helpful. Overall, the texture is smooth and I’m happy with it so far...

I bought these thinking they’d be a quick, low-stress way to do it myself, and the clips weren’t hard to figure out. But it still took me longer than I expected, which made me start wondering if I should’ve just spent a little more on something easier or had someone else help.

Once I finally got them in, they looked decent, but I had to keep adjusting and moving pieces around to get everything to sit right. Maybe I just need more practice, but it wasn’t as effortless as I hoped it would be.

They’re not bad, and I’ll probably use them again since I already bought them, but I do have a little buyer’s remorse. I expected the whole process to be quicker and smoother. 3 stars from me

The hair itself was okay, but I’m honestly 100% sure the packaging could’ve been way better. The box showed up a little crushed, and the extensions were just not packed neatly at all. For the price, I absolutely expected it to look nicer when it arrived. Disappointed, tbh.

I made this account as this company must be held accountable not just shut down or try to block real reviews

Sway have blocked my Facebook after my honest trust pilot review they need to be held accountable  

UPDATE - Sway are constantly reporting this post to get it taken down. They tried to blackmail me with removing my honest review immediately - they would replace my hair if I brought ANOTHER XL hydrate system which I brought on 23rd July (another £110) why on earth! Would you need to do this?? I’ve used the kit I brought once… Absolute rubbish capitalisation on people’s misfortune!! Sort it out sway!!

Sway
Break your wallet, mental health and your hair.
Update as someone everyone speaks to beginning with a C requested I remove their name but if it’s a good review it’s okay.. she’s in complaints guys..

I’ve been wearing hair extensions since I was 13. So 20 years now. I have never had such an expensive disaster of hair! Ever! I had one bad experience buying at a local hair extension shop but I’d paid £100 so it wasn’t too bad. This taught me the lesson to I N V E S T !

I had viola hair in constantly for 2 years until recently my natural hair started getting longer and naturally, the extensions were breaking on the ends. I was pleased for value for money, used decent sulphate free beauty works shampoo and conditioner and never thought much else of them.

I didn’t go to a local salon doing hair fitting and 250g of hair for £600 as they only offered 6m guarantee on hair and I thought that was a poor show.

I’d seen sway on Facebook etc and the hair and feedback looked good. So again, invest why not: “treat yourself your worth it” in a hope they would pick me up and make me feel a million dollars. UH UHH!

*unimpressed face and a huff*

Within 2 weeks of fitting I had huge matting and knots which I would carefully spend hours trying to get out to avoid to Matt just getting larger and larger. Until. I was beside myself. I could no longer wear my hair down because 10 minutes later it would be all tucked around my neck like a big birds nest and frankly, I’m self employed it was embarrassing - I looked a MESS!!

I contacted sway support and then started looking into reviews. All I will say is - if you want hair that can only be used with their expensive shampoos - go for it. How hair can be tailored to only work with theirs? Well they’ve managed it. Who knows - but this was the excuse I got for this “not fit for purpose” hair. I used the same shampoo I always had which was formulated for extensions- oh no, not good enough.

It seemed every effort I tried to get my case resolved (a name beginning with a C) had another excuse or reason or obstacle to not refund or replace my hair. If you look at reviews resolved (a name beginning with a C)  name comes up quite a LOT so this is the lady who deals with COMPLAINTS.

The amount of hair coming out on my hair brush was unreal. Literally grams and grams and I don’t care if it was the £5 a strand of hair hair or my own. Frankly I don’t care - I’ve never experienced this in my life!

In the end I cut my hair out (full on Britney moment) because I was so beside myself. Who knew hair had such an impact on the way you feel! Honestly. Yes, I’d brought the hydrate system and done the masks oils shampoos etc etc to try and save this hair but it was beyond it - After TWO WEEKS! Let me remind you.

(a name beginning with a C) told me to order some build up shampoo stripper (in 2 weeks I really had product build up - REALLY!) which was another £16. Unfortunately my local salon I go to walk in could not provide me with evidence of fitting so sway were not prepared to help me.

By this time my own hair was thin - I have naturally curly ringlet hair and have NEVER had this issue which looking like a ratty boy knocked my confidence even more.

So I’m left with a hole in my wallet
No fks given about helping me
Hair cut out
Thin natural hair
2 strands left on my matted extensions
£90 for the XL hydrate kit
Blooming fabulous. Cheers guys!!

Honestly - for the same price get viola hair I promise you won’t regret it.

AVOID AT ALL COST THEY
BLACKMAIL YOU
AVOID AT ALL COST THEY BLACKMAIL YOU
If I could give a 0 I would I ordered...
If I could give a 0 I would I ordered my hair was nothing like the hair simples it came with PINK in it which you could see after fitting in the light also the hair is extremely knotty all the time l've had hair extensions for 4 years and was told to try these worse mistake I try to explain on customer service of how bad quality and colour was and nothing I wasted so much money for one day of wear so disappointing I had to go buy more hair from my original company that I use They should honour refunds when the hair is faulty
Date of experience: 02 May 2025
So this is what I wrote on the 2nd of may but was told to take it down and the would refund me please find below the email that was sent to me

Good afternoon, Tina,
Thank you for your message.
I have spoken with our Senior Team and can confirm that, once your review has been removed, your refund will be actioned.
Could you please confirm once you have removed your review?
Kindest Regards,
SWAY
Claire
Senior Client Services Executive
SWAY Hair Extensions
PO Box 460, Paignton, TQ4 9DY
So I removed my post after receiving pink hair to be told they now won't refund me so after blackmailing me to remove my post as the hair is the worst hair I've ever had it's dry knotty and they send you the completely wrong colour they have now sent my hair back to me and took my money £400 trying to say I washed it in blue shampoo which I hadn't even if I had the hair sent out was pink and terrible condition there no excuse I will be taking this further as I think it's very unfair for other people to have to go through this and them take there money
The company in a whole should be SHUT down there robbing people and sending out the worst hair on the market AVOID WITH ALL COST
Date of experianan: 22 MAay2025